Refund Policy

Refund Eligibility

We offer refunds for subscription payments within 30 days of the initial purchase, provided that the service has not been extensively used. Refunds are processed to the original payment method within 5-10 business days.

Non-Refundable Items

• One-time credit purchases
• AI token purchases
• Subscriptions after 30 days from initial purchase
• Subscriptions where more than 50% of the allocated resources have been used

How to Request a Refund

To request a refund, please contact our support team at support@dizitec.com with your account email and the reason for the refund request. We will review your request and process it within 2-3 business days.

Processing Time

Once approved, refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact Us

If you have any questions about our refund policy, please contact us at support@dizitec.com or visit our contact page.